Terms and Conditions

“Eco Doggy” (referred to as “Eco Doggy”, “we”, “us”, “our”) is the owner and publisher of the content contained in this website (“Site”). Your use of this Site is subject to these terms and conditions (“Terms”), our Privacy Policy and any other laws or regulations which apply to this Site. If you do not accept these Terms, you must refrain from using the Site.

Products and Services

Eco Doggy operates the Site as an online store for the sale and purchase of retail goods.

All products listed are selected, stocked, and fulfilled directly by Eco Doggy. We take pride in curating our own environmentally-conscious and Australian-made dog products.

Product descriptions, pricing, and availability may change without notice.

Pricing and Payment

The price of goods ordered is the current price at the time of delivery, unless a specific price has been quoted. All prices are in Australian dollars. Payment for goods online may be made by an approved business account.

Eco Doggy currently accepts the following payment method options:

• Paypal
• Google Pay
• Apple Pay
• Visa
• Mastercard
• American Express
• Afterpay
• Klarna
• Zip

Choosing to pay by credit card is an efficient way of shopping on the Site, as orders will be processed once confirmation of payment is received.

Always look for ‘https://’ in the address bar and the padlock icon when making payments online to ensure your connection is secure.

Risk & Title

Eco Doggy retains title to the goods until payment is received in full. All risk in the goods passes to you upon delivery to, or collection by, a postal or courier service. We recommend considering insurance for higher-value items.

Orders and Deliveries

You can place an order for goods directly through our online store.

All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason.

We reserve the right to correct any errors or misprints and have no responsibility if any of the goods or services advertised on the Site are unavailable. Back orders will be recorded and delivered when available, unless otherwise advised.

Orders are usually processed from Brisbane and shipped within 1–2 business days of purchase. Once shipped, customers will receive a tracking number via email. Please allow 3 to 10 days to receive your order. We’ll notify you of any unexpected delays as soon as reasonably possible.

Shipping, Privacy, Returns and Refunds Policy

For more information on how we handle orders, deliveries, returns, and your personal data, please refer to the following policies:

– Shipping Policy
– Returns & Refunds Policy
– Privacy Policy

These policies form part of these Terms and may be updated from time to time.

Competitions

From time to time competitions and promotions (“Competitions”) may be posted on this Site. We shall publish the relevant terms and conditions of the Competitions. Please ensure you read the terms and conditions of a Competition before you enter into a Competition.

Intellectual Property

All content on this Site—including graphics, logos, text, icons, and software—is either owned by Eco Doggy, licensed to us, or used under appropriate commercial or royalty-free licenses (including AI-generated content and stock assets).

This includes media obtained from licensed stock photo platforms and content generated using AI tools. These assets are protected by applicable copyright and intellectual property laws in Australia and internationally.

Use of this content is permitted only for personal, non-commercial purposes, unless expressly authorised. You may not reproduce, redistribute, or commercially exploit any part of the Site content without written permission from us or the original rights holder where applicable.

Other Websites

Our Site may contain links to third-party websites. These links are for convenience only. We do not endorse or guarantee the accuracy or privacy practices of any linked site.

Secure Data

While we take reasonable steps to protect your data, no internet transmission is 100% secure. Any data you transmit to us is at your own risk. If you become aware of a security issue, please contact us immediately.

Viruses

We perform regular scans and take reasonable precautions to protect this Site from viruses, malware, and technical faults. However, we cannot guarantee that the Site will always be free from such issues.

You are responsible for ensuring your own device is protected with appropriate antivirus and security tools. We accept no liability for any damage caused as a result of using this Site.

Cookies

We may use cookies to improve your browsing experience. By using this Site, you consent to our use of cookies. You can disable cookies via your browser settings.

Use of Your Information and Material

Any ideas or suggestions submitted to us via this Site are not considered confidential and become our property. We may use them freely without compensation.

Disclaimer

Images and descriptions are provided as a guide only. We do not guarantee the completeness or accuracy of Site content. Use of the Site is at your own risk.

Limitation of Liability

To the fullest extent permitted by law, we exclude liability for any loss or damage resulting from your use of the Site. If liability cannot be excluded, it is limited to the re-supply of the relevant goods or services.

Indemnity

You agree to indemnify Eco Doggy and its affiliates from any claims, damages or losses arising from your use of this Site or violation of these Terms.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

If any provision of these Terms is found to be invalid or unenforceable by a court, the remainder will remain in effect.

If you access this Site outside Queensland, you are responsible for complying with your local laws. We make no guarantees that our content complies with laws outside Australia.

General

We may add, remove or update Site content without notice. Continued use of the Site indicates acceptance of any changes to these Terms. If your access to the Site is terminated, all disclaimers and limitations will remain in effect.

Contact Us

Phone: (07) 3289 6029
Email: [email protected]
Address: Shop 15/19 Samford Village, Queensland, 4520, Australia