Privacy Policy
At Eco Doggy, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Eco Doggy (via our contact page).
Who are we?
Our business was started in 2023. We sell dog products, most of them are environmentally friendly or at least have one or more sustainable components. Most products are also Australian made.
How do we collect information from you?
We obtain information about you when you use our website—for example, when you contact us about products and services, purchase products, or register to receive our newsletters.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and browsing activity. If you purchase a product, your card details are collected securely by third-party processors—we do not store this data.
How is your information used?
We may use your information to:
- process orders that you have submitted;
- seek your views or comments on the services we provide;
- notify you of changes to our products;
- send you communications which you have requested and that may be of interest to you.
We regularly review how long we retain personal information and will hold it only as long as necessary or as required by law.
Who has access to your information?
We will not sell or rent your information to third parties.
Remarketing and Behavioural Targeting
To understand how visitors interact with our website, improve our services, and deliver relevant marketing, we use the following tools:
- Google Tag Manager
- Google Analytics
- Google Ads (AdWords) Conversion Tracking
- Microsoft Clarity
- Meta Ads (Facebook & Instagram)
- ActiveCampaign & Klaviyo
- WooCommerce & WordPress session cookies
These tools may collect cookies and usage data to analyse behaviour, measure marketing effectiveness, and improve the website experience.
Google Tag Manager
Used to manage other analytics and tracking tags efficiently across our site.
Google Analytics
Helps us understand how visitors use our website — like which pages are viewed and for how long.
Google Ads (AdWords) Conversion Tracking
Connects website actions (like purchases or sign-ups) with Google Ads campaigns.
Microsoft Clarity
Records user sessions and generates heatmaps to help us understand how visitors use the site.
Meta Ads (Facebook & Instagram)
Tracks engagement with Meta ads and helps us deliver targeted ads to users who’ve visited our site.
ActiveCampaign & Klaviyo
Used to manage our email marketing and customer communications. May include tracking of email opens and link clicks.
WooCommerce & WordPress Cookies
We use session cookies to manage cart functionality, account logins, and ensure secure transactions.
You can control cookies through your browser settings. Blocking cookies may impact your shopping experience.
Your choices
You can choose whether you want to receive marketing from us. We will only send marketing communications if you’ve opted in. You can change your preferences anytime by emailing [email protected].
How you can access and update your information
To update or correct your data, email us. You can request a copy of the personal data we hold about you for a $20 fee to cover processing.
Security precautions in place to protect the loss, misuse or alteration of your information
When you provide us with personal information, we take steps to ensure it’s handled securely. All payments made on our website are processed securely through third-party providers:
Stripe via WooPayments (https://stripe.com/)
PayPal (https://www.paypal.com/)
Klarna (https://www.klarna.com/)
Afterpay (https://www.afterpay.com/)
Zip (https://zip.co/)
We do not store any credit or debit card information on our servers. These providers handle your payment details using industry-standard encryption and PCI-compliant systems.
While non-sensitive data (like your email address) may be transmitted normally over the internet, no method of transmission is 100% secure. Once we receive your information, we do our best to keep it safe. If you’ve created an account with us, it’s your responsibility to keep your password secure.
We use SSL encryption for sensitive data and take precautions to keep your information secure. However, no internet transmission is 100% secure.
Profiling
We may analyse your data to improve customer experience and personalise communication. This may include fraud prevention and credit risk assessment.
Use of ‘cookies’
We use cookies to improve functionality and personalise your experience. These are standard session cookies from WooCommerce, WordPress, and third-party tools. You can disable cookies via browser settings.
Links to other websites
Our site may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.
16 or Under
If you’re aged 16 or under, please get permission from a parent or guardian before giving us personal information.
Review of this Policy
We keep this policy under regular review. This version was last updated in May 21, 2025.
Contact Us
Phone: (07) 3289 6029
Email: [email protected]
Address: Shop 15/19 Samford Village, Queensland, 4520, Australia