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(07) 3289 6029
[email protected]
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Let’s Talk Tails, Teeth & Everything In Between

Got questions? Want to chat about dog breath, seaweed, or subscription stuff? Our small (but mighty) Aussie team is here to help—no bots, just real humans who love dogs.

How to Reach Us

Whether you need order help, have a curious question, or just want to tell us your pup’s breath smells amazing now (we love that), here’s how to get in touch:

Contact Info List:

  • Email Us: [email protected]
    • We usually respond within 1–2 business days.
  • Mailing Address: Shop 15/19 Samford Village, Queensland, 4520, Australia
  • Phone Number: (07) 3289 6029
  • Support Hours: Mon–Fri: 9am to 5pm AEST
    • Weekends: Out walking dogs 🐾
  • Order Questions? Check out our FAQs first – they’re packed with useful stuff.
  • ABN: 31732491680

Send Us a Message

Contact Form

Frequently asked questions

Please read our FAQ before sending us a message. For ONLINE SALES, ENQUIRIES & RETURNS, you are welcome to contact our team by calling 07 3289 6029 or fill in the inquiry form here, we will contact you within 24 hours.

  • What are the delivery charges

    Good news—shipping is always free, Australia-wide. No minimum spend, no surprises.

  • Which payment methods are accepted?

    We accept Visa, Mastercard, AMEX, PayPal, Klarna, ZIP Pay, and Afterpay—something for everyone. All payments are 100% secure.

  • How long will the delivery take?

    Please allow up to 7 business days for delivery.

  • How secure is shopping with Eco Doggy? Is my data protected?

    We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order..

  • What exactly happens after ordering?

    You will receive an email from us with your order information attached, when the order has been processed and sent you will receive another email from us.